"Coupon Code name has already been used. Parameter name: Code"

Problem

I am trying to add a coupon code, but an error displays similar to the following:

Code name has already been used. Parameter name: Code

However, there isn’t another coupon with the same code.

Solution

Ensure that there isn’t a duplicate active coupon code on the page. If this is the case, this may be a rare issue related to a coupon code existing in the Database but not in the UI. If you are an Administrator, a possible solution is to delete the coupon entry from the Database.

Important: Updating Database records directly bypasses the DirectScale software business logic, which has the potential to cause serious problems. Only corporate Administrators with the proper permissions should attempt.

Admin: Corporate Admin
Page: Administration > Data Editor
URL: [CLIENTID].corpadmin.directscale.com/Corporate/Admin/SQLEditor
Permission: EditSqlEditorAdvanced()

  1. Navigate to the Data Editor.

  2. Select the ORD_Promotions table, and filter by the coupon code.

    SELECT * FROM ORD_Promotions WHERE Code = '<Your_Code_Here>'
  3. Select the checkbox next to the row you want to delete.

  4. Click the Delete {#} Row(s) button.

Now, you can create your coupon.

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