This article will show you how to return volume on an order before the commission period is closed.
What We’ll Cover
Finding the Order History Page
In Corporate Office, use the Find Associates search bar to locate the associate/customer requesting an exchange.
Click the associate’s Name link to navigate to their Detail section.
Click the Order History tab.
Locating the Order
In the Order History page, use the Period Selector to filter the date range of the order you want to refund.
The Order History table shows the orders within the selected date range.
Click the Order Number link of the order to be refunded.
Note: The commission period should still be open.
Editing the Order’s Volume
In the Order Number page, click Edit to navigate to the Edit Order page.
In the Edit Order page, make the necessary volume adjustments to the PV, QV, and Bonus.
Type a description of the change in Notes.
The Notes display in the Order Detail widget.
Click Save Changes.