When an Associate needs to return some or all of a shipped order, they can contact your customer service reps and request a return. If enabled, they can generate a Return Merchandise Authorization (RMA) in Web Office.
Enabling This Feature
Admin: Web Office Admin
Page: Advanced Settings > Settings
Permission: Setup Settings
This feature is disabled by default.
Expand the OrderDetails section.
Click the showRMAButton toggle on.
Opening a Return
Site: Web Office
Page: Orders > Order History
On the Details column, click the VIEW ORDER link on the order you want to return.
You are now on the Order Detail page.
On the Order Detail page, click the RETURN ITEMS button.
You navigate to the Generate RMA page.
Generating an RMA
On the Generate RMA page:
Click the checkbox next to the item(s) being returned in the Return column.
Adjust Quantity to Return, if applicable.
For example, if the item has a quantity of 3, but the Associate is only returning one, change the amount to 1.
Enter a Return Reason.
Click Generate RMA #.
You navigate to an RMA page, providing additional information.
Viewing RMA Details
In the created RMA page, click Back to View Order to return to the Order Details box.
An RMA Details panel appears toward the bottom of the Order Details box.
The order status changes to "Processing RMA" in the Order History box.