8 steps to complete.
When some or all of a shipped order needs to be returned, you must first generate a Return Merchandise Authorization (RMA) in Web Office.
Important: This feature is disabled by default. To enable it: in Web Office Admin, navigate to: Advanced Settings > Settings. From there, expand the OrderDetails section and click the showRMAButton toggle on; then click SAVE.
You can accomplish the same task in Corporate Office. For a step-by-step guide, see: How to Process a Return Merchandise Authorization (RMA).
In Web Office, navigate to: Orders > Order History.
In the Details column, click the VIEW ORDER link on the order for which you want to return item(s).
You are now on the Order Detail page.
In the Order Detail page, click the RETURN ITEMS button.
You are now on the Generate RMA page.
In the Return column, click the checkbox next to the item(s) being returned.
In the Quantity to Return text field, adjust the quantity for the item(s) being returned, if applicable.
For example: if the item has a quantity of 3, but only one is being returned, then the quantity should be changed to 1.
In the Return Reason text field, type a reason for the return.
Click Generate RMA #, when finished.
You are then navigated to a page stating that the RMA was created and provides additional information.
Click Back to View Order to return to the Order Details box.
An RMA Details panel appears toward the bottom of the Order Details box.
The order status is also changed to Processing RMA in the Order History box.
You now know how to generate an RMA in Web Office.