Once an associate/customer requests to return their order, you can generate an Return Merchandise Authorization (RMA) for them in Corporate Office.
What We’ll Cover
Locating the Order
In Corporate Office, to find an order’s Detail page, there are several methods:
- On the Find Associate page, you can click the dropdown next to the search bar and select Orders. The page becomes the Find Orders page, where you can search by order number.
- If you are on an associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
- Alternatively, you can find orders from the Sales section. Click the Orders tab. On the Orders page, you can select the period, country; and search by order number, name, and associate ID.
Whichever method you use to find the order, in order to navigate to the order’s Detail page, you click the Order Number link.
Generating an RMA
In the order’s Detail page, click the Generate RMA button.
The Generate RMA pop-up window opens.
In the pop-up, select the item(s) to be returned.
Enter the Quantity to be returned, if necessary.
Type the Reason for the return in the field.
Click Generate RMA, when finished.
The pop-up closes, and the order status changes to Processing RMA.
Scroll down to the RMA section, and click the arrow to expand the section, if necessary.
The RMA section expands, showing the details and status of the RMA. The associate or customer will ship the items in the order back to the company or warehouse.