7 steps to complete
Once all the payments have completed processing, the batch’s status is changed to Complete. If the batch had failures, the number of failures is listed next to the Complete status.
Log in to Corporate Office and click the Commissions tab.
This will redirect you to the Commissions Runs page
Click the Payment Approval tab on the left side of the window
This will redirect you to the Payment Approval page.
In the In Progress tab (if completed less than 24hrs ago) or the History tab, locate the completed batch for which you want to resolve failures.
In the History tab, you may need to adjust the field with the time period to select the period in which the batch was processed.
If you want to resolve failures at the batch level, from the Options drop-down:
Click Re-process to resubmit all the payments that failed in this batch for processing.
Click Remove to remove all the payments that failed in the batch.
The removed payments are placed under the payment method type in the Create Batch tab.
If you want to resolve specific failures within the batch, expand the batch, locate the failure you want to resolve and then from the Options drop down:
Click Re-process to resubmit that payment for processing.
Click Remove to remove that payment from the batch.
The removed payment is placed under the merchant in the Create Batch tab.
Click Paid, if you choose to pay the amount using a different method, or if you confirmed with the merchant that the payment processed correctly (false failure).
Repeat as needed until all failures are resolved.