The Payables page provides the interface to review, and potentially adjust, payments to associates.
What We’ll Cover
- Finding the Page
- Pay Tab
- Hold Tab
- Forfeit Tab
- Reason Definitions
- Adding Adjustments
- Moving Payables
Finding the Page
In Corporate Office, navigate to: Commissions > Payables.
The pay tab shows all of the payables that are eligible to be paid.
The Hold tab contains all of the payables that are held from being issued. Any associate that has a status of Active – No commissions which usually means they are under review by compliance.
The Forfeit tab contains all of the payables that are not qualified to be issued, per the compensation plan.
Associate Status – Active - The associates listed in this section have qualified for commissions based on the compensation plan. They are active, qualified, and above the minimum payment threshold.
Associate Status – InActive - Any associate that has a status of InActive.
Associate Status – Terminated - Any associate that has a status of Terminated.
Associate Status – Suspended - Any associate that has a status of Suspended.
Associate Status – Cancelled - Any associate that has a status of Cancelled.
Payable Status – Failed - The associates listed in this section have earned a payment, but when the payment was processed it was unable to be deposited in their account, and the transaction was not completed.
For example: This can happen if the user’s bank account information is invalid. If the deposit is unable to be made, the provider will communicate that back to the system and the user will be marked as failed.
Note: This should only happen when the payment method type is Hyperwallet Classic (Direct Deposit). ACH automatically marks all associates as Paid.
Payable Total – Below Minimum Threshold - Associates will be listed in this category if their commissions earned are below $10.00 (or the minimum amount set by the company). Once they hit the $10.00 minimum, and are qualified, they will automatically be moved in to the Pay tab.
Bonus Status – Deferred - Associates will be listed in this category if they are in the process of earning a time-based bonus, but have not yet fully qualified. If the associate does not earn the bonus because the eligibility period expired, this payable will be moved to Forfeit > Payable Status – Expired.
Payable Status – Force Pay - The associates listed in this section have been moved from the Hold or Forfeit tab or issued an Adjustment.
Payable Status – Force Hold - This is a manual hold placed on the commission payment.
Payable Status – Expired - Per the comp plan, a deferred bonus will expire after a certain amount of time. The expired payments will sit in this list as a record.
Note: Expired payables can not be moved back to Hold or Pay. If they payable needs to be issued to the associate, an adjustment can be added.
Payable Status – Force Forfeit - Any associate who has been manually moved to Forfeit will display in this section.
For example: They may have been under review before, and compliance determined they were not eligible for payment.
A manual payment adjustment (positive or negative) can be issued to an associate using the Adjustment tool.
Previously adjustments were supported on the same page as overrides. They are now located on the Payables page. Adjustments are one-off money-based modifications and can be negative or positive. Adjustments are not tied to commission periods, but to commission check payouts.
After a commission period has been committed (i.e., “post-commit”), any additional modifications to commission payouts will need to handled by adding manual payment adjustments from within the Payables page.
Unlike Overrides, which modify the rules around a commissions calculation for the selected period, adjustments will simply add another cash payout to the user’s paycheck.
Step-by-step guide: How to Add a Commission Payment Adjustment
In the Web Office, adjustments will show up on a user’s Pay History page, but not their Commission History page.
- Overrides are pre-commit and tied to commission periods
- Adjustments are post-commit and are tied to paychecks
Required Fields Advanced Settings
In Administration > Advanced Settings > Commissions.
Under Add/Edit Adjustments section, there are three checkboxes you can enable to require each the Description, Notes, and Approved By fields be completed in the Add Adjustment pop-up window.
Importing Adjustments from File
Step-by-step guide: How to Add Adjustments Via Import From File.
This feature can be used for mass adjustment addition. Selecting this button will open the Import Adjustments pop-up window where you can download a .CSV template file to your computer. Complete the template, save, and upload.
An adjustment can be deleted or edited by selecting the Options dropdown next to the entry.
Selecting Edit adjustment will call the Edit Adjustment pop-up window.
All of the previous information entered for the adjustment will populate in the fields and can be edited and re-saved.
Note: Adding negative adjustments will not create a withdrawal from the an associate’s bank account when the payments are processed. Instead, the negative amount will be subtracted from any positive commission earnings from the associate.
Once there is a positive balance available to the associate (after the negative amount has been subtracted), then the negative adjustment will be applied.
Important: Negative adjustments should never be put in a “force pay” state.
Step-by-step guide: How to Move a Payable
The move feature allows you to manually move payables between the different payable statuses: Pay, Hold, or Forfeit.
This feature can be found when viewing a specific associates payables.