Communication Guide

Emails are one of your primary forms of communication with customers and Associates. The default templates are sufficient, but customizing and updating templates with your images, text, and branding helps create a positive, personalized experience for your Associates.

The main avenues of communication available in the Platform are emails, text, and Team Chat.

To configure Email Templates:

1. Enable Email Templates
2. Set up the Email Templates Subject Field
3. Integrate with a Third-Party SMTP Service
4. Configure SMTP Settings
5. Edit Email Templates
6. Learn about Email Variables
7. Customize the Reset Password Email
8. Simulate Email Events

For more info on corporate communication settings and use:

1. Update an Associate’s Corporate Communications
2. Resend an Associate’s Welcome Email
3. Resend an Associate’s Order Receipt

For more info on Web Office communication setting and use:

1. Customize Notifications in Web Office
2. Select Corporate Email and Text Settings
3. Customize Notifications in Web Office
4. Learn about Web Office Team Chat