While entering your credentials, it is highly recommended that you also select how the system reacts when the tax provider either does not respond or encounters a critical error.
What We’ll Cover
Finding the Page
In Corporate Office, navigate to: Administration > Advanced Settings > Tax Providers.
Selecting Tax Error Behavior
In the Tax Error Behavior section, click the dropdown to reveal three options:
Display Tax Error - Displays an error if the tax service is down.
No Tax Collected - The tax rate will display as zero and no tax will be collected for the order.
This option is recommended for those who have foreign tax collections.
Note: Since no taxes are collected from the customer, your company will be liable for the tax revenue.
DirectScale Backup Tax Service - The tax rate will be calculated by taking the customer’s zip code and estimating the tax rate.
Note: This service can also be known as a Fallback Tax Service or Fallback Tax Provider.
This option is recommended for those who have only US tax collections, as this option doesn’t work outside the United States.
DirectScale Backup Tax Service
If you select the DirectScale Backup Tax Service, then the tax rate will be calculated by taking the customer’s zip code and estimating the tax rate.
If this option is chosen, you’ll need to enter the following URL in the DirectScale Tax Service section:
When configured, and an error occurs, this backup option will collect tax and the sale will display on the reconciliation report.