While entering your credentials you can also select how the system handles when the tax provider either does not respond or encounters a critical error.
What We’ll Cover
Finding the Page
In Corporate Office, navigate to: Administration > Advanced Settings > Tax Providers.
Selecting Tax Error Behavior
In the Tax Error Behavior section, click the dropdown to reveal three options:
Display Tax Error - Displays an error if the tax service is down.
No Tax Collected - The tax rate will display as zero and no tax will be collected for the order.
Note: Since no taxes are collected from the customer, you’ll be liable for the tax revenue.
DirectScale Backup Tax Service - The tax rate will be calculated by taking the customer’s zip code and estimating the tax rate.
DirectScale Backup Tax Service
If you select the DirectScale Backup Tax Service, then the tax rate will be calculated by taking the customer’s zip code and estimating the tax rate.
If this option is chosen, you’ll need to enter the following URL in the DirectScale Tax Service section: