If you have further questions, reach out to Customer Care for more information.

What We’ll Cover

• Allowing an Email Address to be used to Reset the Login Password
• Allowing a Customer ID to be used to Reset the Login Password
• Determining the Email Address that Displays in the Reset Password Email

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Allowing an Email Address to be used to Reset the Login Password

Toggle:

Enabled: Adds the option to reset the login password by entering an Email address on the Web Office Login page.

Disabled: Removes the option to reset the login password by entering an Email address.

String: fg_mail

It’s recommended to add Email as an option to the string having_login_trouble_description.

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Allowing a Customer ID to be used to Reset the Login Password

Toggle:

Enabled: Adds the option to reset the login password by entering a Customer ID in the Web Office Login page.

Disabled: Removes the option to reset the login password by entering a Customer ID.

String: fg_custid

It’s recommended to add Customer ID as an option to the string having_login_trouble_description.

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Determining the Email Address that Displays in the Reset Password Email

Text Field:

Enabled: Determines the email address that displays for the email notification an associate receives after resetting their password.