You can cancel an order on the order’s Detail page.

Important: It’s recommended to only use Cancel to remove test orders. Use Refund instead

Canceling an order deletes the order record from the system. You’ll have no record of the order after canceling.

When should I use Cancel?

If the system double-charged the Associate and created duplicate orders. But, canceling can also do that through a full order refund. Refunding an order deletes it from the UI but keeps it in the Database; this allows you to keep track of the order details on the Associate record.

What We’ll Cover

• Finding the Page
• Canceling an Order

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Finding the Page

In Corporate Office, To find an order’s Detail page, there are several methods:

1. You can click the dropdown next to the search bar and select Orders on the Find Associates page. The page becomes the Find Orders page, where you can search by order number.
2. If you are on an Associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
3. Or, you can find orders from the Sales section. Click the Orders tab. You can select the period, country, and search by the order number, name, and Associate ID on the Orders page.

Whichever method you use to find the order, to navigate to the order’s Detail page, you click the Order Number link.

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Canceling an Order

1. Click the Cancel button.

   

   The Cancel Order pop-up window opens.

   

2. In the pop-up, click Delete to confirm the cancelation.