Canceling an Order

Learning Experience Team

January 21, 2021 20:11

Admin: Corporate Admin
Page: Sales > Orders > Order Detail
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/OrderDetail?order=[ORDER_NUMBER]&id=[ASSOCIATE_ID]
Permission: EditAssociateOrder()

You can cancel an order on the order’s Detail page. Canceling an order deletes the order record from the system. You’ll have no record of the order after canceling.

When should I cancel an order?

To cancel an order:

Refund the order.
On the order’s Detail page, click the Cancel button.

The Cancel Order pop-up window opens.
In the pop-up, click Delete to confirm the cancellation.