Canceling an Order

Admin: Corporate Admin
Page: Sales > Orders > Order Detail
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/OrderDetail?order=[ORDER_NUMBER]&id=[ASSOCIATE_ID]
Permission: CancelOrder()

You can cancel an order on the order’s Detail page. Canceling an order deletes the order record from the system. You’ll have no record of the order after canceling.

When should I cancel an order?

To cancel an order:

  1. Refund the order.

  2. On the order’s Detail page, click the Cancel button.

    Cancel button

    The Cancel Order pop-up window opens.

    Cancel Order pop-up window
  3. In the pop-up, click Delete to confirm the cancellation.

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