Help Center

We recently redesigned the Corporate Admin and are working to update the relevant Help Center content. In the meantime, contact our Customer Care team for live support. Thank you for your patience.

Get Started

Video Tutorials

Questions & Troubleshooting

General Setup

Topics include Tree settings, shopping carts, and branding.
Associate Support (CRM)

Topics include managing Associate accounts, orders, and settings.
Inventory

Topics include adding SKUs, pricing, warehouses, and shipping methods.
Reporting

Topics include corporate SQL reporting and Web Office Report Center.
Web Office

Topics include Web Office content management and setup.
Commissions

Topics include compensation plan concepts and commission payments process.
Subscriptions

Topics include setting up and managing Subscriptions (AutoShips, Services, Memberships).
eCommerce & Sales

Topics include the Sales Dashboard, coupons, reward points, and eCommerce Shop customization.
Integrations

Topics include integrating with a payment merchant, 3PL, and tax services providers.
Emails & Notifications

Topics include DirectScale email templates and Web Office notifications.
Client Extension

Learn how you can extend your Platform with custom development.
Custom Content

Topics include custom pages, custom Admin pages, and custom widgets.
Resources

Topics include policies, settings references, and other tools.

General Resources TinyMCE Text Editor

Corporate SQL Reports Using the SQL Manager to View Data

Coupons Creating Coupons

Platform Setup Setting Up a Custom Domain, SSL Certificate, and CNAMES

Platform Setup SQL Query Library

Get Access Gaining Access to the Client Extension

Support Guide Support Escalation Protocol and Severity Levels

Content Management Custom Configurations with the DirectScale Query Language

eCommerce Shop Customization Setting Up Shopping Carts For the eCommerce Shop

Payment Merchant Providers Creating an Account with a Merchant Provider

Didn’t find what you were looking for?

Let us help you!

Contact Customer Care