The Paid page provides a historical view into previously paid commissions.
What We’ll Cover
- Finding the Page
- Reprint Check
- Payment History
- Viewing a Payment Breakdown
- Enabling/Disabling Commission Clawbacks
Finding the Page
In Corporate Office, navigate to: Commissions > Paid.
The reprint check feature allows you to reissue a check to an associate. When the button is selected, it will call a pop-up to the page.
The payment results that display on the page reflect all the commission payments made within the selected period. Payments are separated by payment provider (merchant) type.
Viewing a Payment Breakdown
The arrow next to the payment method name will expand to display associates that were issued a payment. 10 results will load per page.
The pagination numbers in the bottom right corner allow you to move between pages the view more results, or you can use the search bar to look for a specific associate.
Information is available for each transaction, including the associate name,ID, payment date, transaction number, and total payment amount.
If an associate received multiple payments in the selected period, the payments will be broken down into line items. The first line will have a note that reads Multiple Payments and the total column will reflect the subtotal.
The breakdown lines will be indented and display below.
Enabling/Disabling Commission Clawbacks
Clawbacks occur for orders that have been refunded after their commission period has been closed. They reverse any commissions paid to associates.
When a clawback occurs, the system goes and sees the commission amount paid to the associate for the order, and removes that amount with a clawback note from their next commission check. This will show as a negative amount in the Web Office Pay History page.
The steps to enable/disable clawbacks are:
In Corporate Office, navigate to: Administration > Advanced Settings > Commissions.
In the Order Clawbacks section, select the checkbox to disable clawbacks when refunds are processed, or un-select it to enable clawbacks.
Click the Save Changes button.
Order refunds processed while clawbacks are disabled will not retro-actively perform clawbacks if this function is enabled after the refunds are made.