Operation Support Policy for Mainland China

DirectScale doesn’t offer official support for operating in mainland China. While our platform and its feature configurations may currently function, it may not always continue to do so. Additionally, the terms from our Service-Level Agreement in regards to performance and uptime does not apply to mainland China.

Even though DirectScale doesn’t offer official support, we will continue to research viable options. Updates will be published when new information is discovered.

If you have further questions, reach out to Customer Care for more information.

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