When an Associate requests to reset their password, they receive an email with the reset instructions. This email looks something like this:

Using the Localization page in Web Office Admin, you can customize this email’s content without knowing any HTML.

Read more: Web Office Localization

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Customizing Email Content

On the Localization page:

1. Search for the email’s String Keys whose text values you want to modify.

   In the following example, you can see how the string keys work in the HTML:

   string mailBody = string.Format(@"
   
   <p> 
       reset_password_username <br /> 
       Reset_password_follow_link <br />
       <a href='resetLink'>Reset_link_label</a>
   </p>
   
   <p>
       <b>Link_valid_one_hour</b>
   </p>
   
   <p>
       Continue_have_trouble_logging
   </p>
   
   string subject = $@"Password_reset_instructions - {CompanyInfo.CompanyName}";

2. For each String Key, enter the necessary Text Value:

   • reset_password_username – “Here is your username: {0}”
   • Reset_password_follow_link – “To reset your password, please follow the link below and enter a new password:”
   • Reset_link_label – “Reset your password”
   • link_valid_one_hour – “Please Note: This link will only be valid for one hour.”
   • Continue_have_trouble_logging – “If you continue to have trouble logging in, please contact customer service.”
   • Password_reset_instructions – “Password Reset Instructions”

   On the receiving page (for Web Office), you can also update this string:

   • password_changed_successfully – “Password Changed Successfully.”