When an associate requests to reset their password, they receive an email with the reset instructions. This email looks something like this:

Using the Localization page in Web Office Admin, you can customize the content of this email without having to know any HTML.

What We’ll Cover

• Finding the Page
• Customizing Email Content

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Finding the Page

In Web Office Admin, navigate to: Content Management > Localization.

[CLIENTID].admin.directscale.com/#/Localization

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Customizing Email Content

If you are unfamiliar with the Web Office Admin’s Localization page, visit this helpful guide to learn how it works.

In the Localization page, search for the email’s string keys whose text values you want to modify.

In the following example, you can see how the string keys work in the HTML:

string mailBody = string.Format(@"

<p> 
    reset_password_username <br /> 
    Reset_password_follow_link <br />
    <a href='resetLink'>Reset_link_label</a>
</p>

<p>
    <b>Link_valid_one_hour</b>
</p>

<p>
    Continue_have_trouble_logging
</p>
 
string subject = $@"Password_reset_instructions - {CompanyInfo.CompanyName}";

The following are the editable string keys and their default text values:

• reset_password_username – “Here is your username: {0}”
• Reset_password_follow_link – “To reset your password, please follow the link below and enter a new password:”
• Reset_link_label – “Reset your password”
• link_valid_one_hour – “Please Note: This link will only be valid for one hour.”
• Continue_have_trouble_logging – “If you continue to have trouble in logging in, please contact customer service.”
• Password_reset_instructions – “Password Reset Instructions”

On the receiving page (for Web Office), you can also update this string:

• password_changed_successfully – “Password Changed Successfully”