Allowing Duplicate Associate Email Addresses

Learning Experience Team

February 09, 2021 18:10

Admin: Corporate Admin
Page: Settings > Advanced Settings > Associates CRM
URL: [CLIENTID].corpadmin.directscale.com/Settings?category=Associates%20CRM
Permission: ViewAdministration(), ViewAdvancedSettings()

When an Associate enrolls, they must provide an email address. By default, the system doesn’t allow different Associates to share the same email address. However, there are times when this may be necessary. If you want to allow Associates to enroll with email addresses already used in the system, you can do so in Corporate Admin Advanced Settings.

On the Associates CRM tab:

Locate the Validation Fields section.
Check the Allow Duplicate Customer Emails checkbox.
Click the Save Changes button.