Problem

An “oops… Something went wrong” error page displays when trying to view an Associate’s Detail.

Solution

The reason this error page is showing may be related to tracking an Associate’s start date. The process to enable Associate start date tracking requires both the Associate Start Date checkbox and the Track Start Date checkbox are enabled.

If the Associate Start Date checkbox is enabled and none of your Associate Types have the Track Start Date checkbox enabled, it is most likely why this error page is displaying.

Admin: Corporate Admin
Page: Settings > Advanced Settings > Associates CRM
URL: [CLIENTID].corpadmin.directscale.com/Settings?category=Associates%20CRM
Permission: ViewAdministration(), ViewAdvancedSettings()

1. Verify the Associate Start Date checkbox is enabled. If it isn’t enable it.

   

2. Click the Associate Types tab.

3. Verify the Track Start Date checkbox is enabled for at least one of your Associate Types.

   

4. If none are, click the Edit button on the Associate Type you’d like this feature to be enabled for.

5. Click the Track Start Date checkbox to enable it.

6. Click the Save button.

Repeat steps 3-6 if you want to enable this feature for more Associate Types.

If you see that both of these checkboxes were already configured correctly and you continue to get this error, the issue may not be related to this feature. Contact Customer Care for further assistance.