This process is primarily for new implementations. If your company needs to change its domain name, please consult with Customer Care.
Setting up Your Domain
In the process of setting up your system, one of the first things you’ll need to do is purchase a domain (i.e.,
yourcompany.com) through a reputable domain registrar, such as:
The domain provider should provide documentation and support for using their portal.
Setting Up a Wildcard SSL Certificate
You can generally purchase your SSL certificate through the same provider where you got your domain. You will need to purchase a Wildcard SSL Certificate. The provider should have documentation and support for working with the provided certificate.
Generally, this is the process:
- You generate a certificate request. This can be accomplished through a tool such as Internet Information Services (IIS) web server.
- Input the request file into the certificate vendor’s portal.
- The vendor generally provides a .ZIP file, which includes the .CRT file for the customer’s domain and the vendor’s certificate chain.
- Once you have this, send the .ZIP file and the private key used to create the .CRT file to your DirectScale contact. If preferred, you can complete the request if made via IIS and send the .PFX file and the corresponding password used to make it to DirectScale.
Once you’ve purchased and configured your domains in the domain vendor portal, you can then configure DNS for the purchased domains. The DNS for these domains will be a CNAME (an alias that points to another existing DNS entry) that points to DirectScale’s domain.
Click here for a guide that walks you through setting up CNAME records with GoDaddy. The process will be similar with other domain registrars. Refer to your domain registrar’s documentation for help with setting up CNAMES.