This process is primarily for new implementations. If your company needs to change its domain name, please consult with Customer Care.
What We’ll Cover
- Setting up Your Domain
- Setting Up a Wildcard SSL Certificate
Setting up Your Domain
In the process of setting up your system, one of the first things you’ll need to do is purchase a domain (i.e.,
yourcompany.com) through a reputable domain registrar, such as:
The domain provider should provide documentation and support for using their portal.
Setting Up a Wildcard SSL Certificate
You can generally purchase your SSL certificate through the same provider where you got your domain. You will need to purchase a Wildcard SSL Certificate. A Wildcard SSL certificate allows you to secure unlimited encrypted sub-domains that correspond with your main domain.
DirectScale now offers a free SSL service that is powered by LetsEncrypt.org. If you wish to use this service:
Contact your implementation consultant to let DirectScale know you will be using the service.
Point your Domain Name System (DNS) from your purchased domains to DirectScale’s domains. The process to do so is explained in the CNAMES section.
Once Complete, let your implementation consultant know you’ve completed the task. DirectScale will then complete the rest of the SSL Certificate setup.
If you desire to supply your own SSL Certificate from another service, the provider should have documentation and support to help with the setup.
Generally, this is the process:
- You generate a certificate request. This can be accomplished through a tool such as Internet Information Services (IIS) web server.
- Input the request file into the certificate vendor’s portal.
- The vendor generally provides a .ZIP file, which includes the SSL certificate for the customer’s domain and the vendor’s certificate chain. Often this provided in the form of a .CRT file. It is important that both the certificate and the certificate chain are included.
- Once you have this, send the .ZIP file and the private key used to create the .CRT file to your DirectScale contact. If preferred, you can complete the request if made via IIS and send the .PFX file and the corresponding password used to make it to DirectScale.
Warning: It is highly suggested that when sending the files that it is not done using email, as it is not a secure enough method.
Google Drive or Microsoft OneDrive are examples of secure tools to share the files. Share them only with firstname.lastname@example.org.
Note: Once the files have been downloaded by DirectScale, it is suggested to delete the files from the tool used so the shared link no longer exists.
Formatting a Sub-domain Correctly
The way the sub-domain is formatted while purchasing a Wildcard SSL certificate is very important.
When the domain provider asks for the sub-domain, format it like this: *.yourcompany.com.
Note: The asterisk acts as a placeholder for the sub-domain, allowing the certificate to secure any sub-domain that belongs to your main domain (such as www.yourcompany.com, brandy.yourcompany.com, etc.).
Once you’ve purchased and configured your domains in the domain vendor portal, you can then configure the Domain Name System (DNS) for the purchased domains. The DNS for these domains will create a Canonical Name Record (CNAME), which is an alias that points to another existing DNS entry. The CNAMES you create need to point to DirectScale’s domains.
Click here for a guide that walks you through setting up CNAME records with GoDaddy. The process will be similar with other domain registrars. Refer to your domain registrar’s documentation for help with setting up CNAMES.