With the return received from the customer and the order status updated to reflect that, the final stage in the return process is to refund the payment.

What We’ll Cover

• Locating the Order
• Refunding the Original Payment Method
• Refunding Cash or Offline Payment

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Locating the Order

In Corporate Office, to find an order’s Detail page, there are several methods:

1. On the Find Associate page, you can click the dropdown next to the search bar and select Orders. The page becomes the Find Orders page, where you can search by order number.
2. If you are on an associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
3. Alternatively, you can find orders from the Sales section. Click the Orders tab. On the Orders page, you can select the period, country; and search by order number, name, and associate ID.

Whichever method you use to find the order, in order to navigate to the order’s Detail page, you click the Order Number link.

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Refunding the Original Payment Method

1. In the order’s Detail page, scroll to the Payments section, and click the arrow to expand the section, if necessary.

   

2. In the expanded Payments section, click the Refund button.

   

   The Refund Payment pop-up window opens.

3. In the Refund Payment pop-up window, enter Refund Amount.

   You can issue a partial refund, or leave the Refund Amount alone to issue a full refund.

4. Click Process Refund, when finished.

The Refund Payment pop-up window will close and the order will now be in a Refunded status.

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Refunding Cash or Offline Payment

If you order was paid with cash or another payment option outside the system (Venmo, PayPal, etc.) and you’ve refunded the customer directly already, you can still mark the order as refunded by doing a Manual Refund.

1. In the Refund Payment pop-up window, enter Refund Amount.

2. Enable Manual Refund.

   

   When enabled, the Refund Transaction ID field reveals.

3. In the Refund Transaction ID field, enter a transaction ID from the payment provider you refunded the order.

   This field is purely for record keeping, so enter whatever something that indicate where and how the order was refunded to help locate it later.

4. Click Process Refund, when finished.