If an Associate wants to pause or delay their AutoShip, you must customize rules in Web Office Admin. Pausing changes the ship date and doesn’t charge the Associate. This doesn’t pause the AutoShip until manually resumed. An Associate can only delay the next AutoShip run date. The AutoShip will resume after the skipped month.
What We’ll Cover
To access the Autoship page, you must have the Autoship Date permission enabled for your Role.
Read more: Managing Web Office Users and Roles
Finding the Page
In Web Office Admin, navigate to: Advanced Settings > AutoShip.
Editing AutoShip Date Rules
On the AutoShip page, click the Edit icon for the configured rule of the relevant Customer Type(s).
The AutoShip Date pop-up window opens.
In the pop-up, under the AutoShip Paid section, click the Rule dropdown.
A selection menu reveals.
In the selection menu, select This rule will allow the customer to select any remaining DATE from the current month or next month.
Repeat steps for the AutoShip Not Paid and New AutoShip sections, if necessary.
The pop-up window closes, and the new AutoShip rules update.
Changing the AutoShip Date in Web Office
In an Associate’s Web Office, navigate to the Manage AutoShip page.
In the relevant AutoShip order, click the EDIT button in the bottom right.
The AutoShip Editor opens.
In the AutoShip Editor, under the SHIPPING AND PAYMENT section, click the EDIT button next to FREQUENCY.
A calendar opens.
In the calendar, click the arrow next to the current month to move to the next month.
In the next month, click a day for the next billing to occur.
Click the OK button in the bottom right corner.
The FREQUENCY updates. The next AutoShip billing will occur on the new date, skipping the current month.