Resetting an Associate's Web Office Password

Learning Experience Team

April 30, 2020 02:27

Admin: Corporate Admin
Page: Associates > Search Associates > Associate Detail > Login & Websites
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/BackOffice?id=[ASSOCAITE_ID]

You can reset an Associate’s Web Office password in the Corporate Admin. Once the password is reset, the Associate can log in and create a secure password.

To manually reset a password:

In Corporate Admin, find and select an Associate to navigate to their Detail page.
Click the Login & Websites tab.
Click the Reset Password button.

The Reset Password pop-up window opens.
Enter a New Password.

The default password requirements are:
- Min. eight characters
- Max. 30 characters
- One number
- One capital letter
To Confirm, re-enter the Password.
Click Set Password.

The system does not notify the Associate when you have updated their password. You must alert the Associate to the change.