Resetting an Associate's Web Office Password

Learning Experience Team

April 30, 2020 02:27

Admin: Corporate Admin
Page: Associates > Find Associates > Associate Detail > WebSites & BackOffices
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/BackOffice?id=[ASSOCAITE_ID]

You can reset an Associate’s Web Office password for the Web Office for them. Once the password is reset, the Associate can log in and change the password to something secure.

To manually reset a password:

In Corporate Admin, find and select an Associate to navigate to their Detail page.
Click the WebSites & BackOffices tab.
Click the Reset Password button.

The Reset Password pop-up window opens.
Enter a New Password.

The default password requirements are:
- Min. eight characters
- Max. 30 characters
- One number
- One capital letter
To Confirm, re-enter the Password.
Click Set Password.

The system does not notify the Associate when you have updated their password. You must alert the Associate to the change.