Resetting an Associate's Web Office Password

Admin: Corporate Admin
Page: Associates > Find Associates > Associate Detail > WebSites & BackOffices
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/BackOffice?id=[ASSOCAITE_ID]

You can reset an Associate’s Web Office password for the Web Office for them. Once the password is reset, the Associate can log in and change the password to something secure.

To manually reset a password:

  1. In Corporate Admin, find and select an Associate to navigate to their Detail page.

  2. Click the WebSites & BackOffices tab.

  3. Click the Reset Password button.

    Reset Password button

    The Reset Password pop-up window opens.

    Reset Password pop-up
  4. Enter a New Password.

    The default password requirements are:

    • Min. eight characters
    • Max. 30 characters
    • One number
    • One capital letter
  5. To Confirm, re-enter the Password.

  6. Click Set Password.

Note: The system does not notify the Associate when you have updated their password. Alert the Associate to the change.

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