A webalias is an Associate’s username. When a customer navigates to the eCommerce Shop, they see this screen:

This pop-up opens when there is no default webalias set up. The customer must enter the username (webalias) of an Associate under whom to create an order. However, this customer may not have been referred to by anyone and wants to order products from your company. Setting up a default webalias to shop under allows them to do this.

What We’ll Cover

• Creating an Orphan Corporate Associate
• Adding a Default Shop Site
• Entering the Default Webalias in eCommerce Admin
• Troubleshooting

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Creating an Orphan Corporate Associate

Admin: Corporate Office
Page: Associates > Find Associates > Add Associate
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/AddAssociate
Permission: CreateAssociate()

When your Platform is first initialized, a main corporate Associate was created with no sponsor above it. Typically, this Associate shares the same name as your company.

1. Create an orphan corporate Associate in Corporate Office under your main corporate Associate. You can name this Associate whatever you want, but you’ll want something semantic (e.g., YourCompanyName Orphan).

   Read more: Adding Associates

   Note: In the New Associate form, the Sponsor ID is your main corporate Associate’s Back Office ID that’s found in an Associate’s Detail page, or by typing the main corporate Associate’s name in the field and clicking the search suggestion.
   
   
   

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Adding a Default Shop Site

Admin: Corporate Office
Page: Associates > Find Associates > Associate Detail > WebSites & BackOffice
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/BackOffice?id=[ASSOCIATE_ID]

1. Locate and view to the orphan Associate’s Detail page.

2. Click the WebSites & BackOffice tab.

3. Under Websites, click + Add Website to open the Add Website pop-up window.

   

4. In the pop-up, enter the default webalias; typically, this is www or signup.

5. Click Create Website to assign the webalias.

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Entering the Default Webalias in eCommerce Admin

Admin: eCommerce Admin
Page: Company Setting > Settings
URL: [CLIENTID].retailadmin.directscale.com/#/CompanySettings
Permission: Setup Settings

1. Expand the Global section.

2. Locate the defaultWebAlias field.

3. Enter the default webalias you entered in Corporate Office.

   

4. Click SAVE.

Now when you enter your eCommerce Shop’s URL ([CLIENTID].shop.directscale.com) in your browser, you’ll be redirected under the orphan’s webalias ([CLIENTID].shop.directscale.com/www/Home).

When a customer enrolls under this default webalias, they’re placed under the corporate orphan Associate. You’ll then want to place them under an Associate of your choice using the Tree Movements page in Corporate Office.

Read more: Making Tree Movements

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Troubleshooting

• I Can’t View an Associate’s Site or Enroll Under Them