A webalias is an Associate’s username. When a customer navigates to the eCommerce Shop, they see this screen:
This pop-up opens when there is no default webalias set up. The customer must enter the username (webalias) of an Associate under whom to create an order. However, this customer may not have been referred to by anyone and wants to order products from your company. Setting up a default webalias to shop under allows them to do this.
What We’ll Cover
- Creating an Orphan Corporate Associate
- Adding a Default Shop Site
- Entering the Default Webalias in eCommerce Admin
Creating an Orphan Corporate Associate
Admin: Corporate Office
Page: Associates > Find Associates > Add Associate
When your Platform is first initialized, a main corporate Associate was created with no sponsor above it. Typically, this Associate shares the same name as your company.
Create an orphan corporate Associate in Corporate Office under your main corporate Associate. You can name this Associate whatever you want, but you’ll want something semantic (e.g., YourCompanyName Orphan).
Read more: Adding Associates
Note: In the New Associate form, the Sponsor ID is your main corporate Associate’s Back Office ID that’s found in an Associate’s Detail page, or by typing the main corporate Associate’s name in the field and clicking the search suggestion.
Adding a Default Shop Site
Admin: Corporate Office
Page: Associates > Find Associates > Associate Detail > WebSites & BackOffice
Locate and view to the orphan Associate’s Detail page.
Click the WebSites & BackOffice tab.
Under Websites, click + Add Website to open the Add Website pop-up window.
In the pop-up, enter the default webalias; typically, this is www or signup.
Click Create Website to assign the webalias.
Entering the Default Webalias in eCommerce Admin
Admin: eCommerce Admin
Page: Company Setting > Settings
Permission: Setup Settings
Expand the Global section.
Locate the defaultWebAlias field.
Enter the default webalias you entered in Corporate Office.
Now when you enter your eCommerce Shop’s URL (
[CLIENTID].shop.directscale.com) in your browser, you’ll be redirected under the orphan’s webalias (
When a customer enrolls under this default webalias, they’re placed under the corporate orphan Associate. You’ll then want to place them under an Associate of your choice using the Tree Movements page in Corporate Office.
Read more: Making Tree Movements