Edit User Pop-up Won't Save

Problem

When editing Admin users in Web Office Admin, the pop-up won’t save. Instead, it loads indefinitely, displaying no error. The only option is to close it without saving.

Edit Users pop-up

Solution

Notice in the preceding image that the First and Last Name fields are blank. Every field in the pop-up is required.

  1. Select a Role.
  2. Enter the user’s First and Last Name.
  3. Ensure the Username is correct.
  4. Click SAVE.

The pop-up closes, and the user configuration saves.

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