Editing a Service Subscription's Expiration Date

Admin: Corporate Admin
Page: Associates > Find Associates > Associate Detail > AutoShips & Subscriptions
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/Detail?id=[ASSOCIATE_ID]

If needed, you can edit a Service’s expiration date to a later date, extending the Service.

Editing a Subscription

  1. In Corporate Admin, find and select an associate to navigate to their Detail page.

  2. Click the AutoShips & Subscriptions tab.

Under the Subscriptions tab:

  1. Locate the Service in the list.

  2. Click Edit.

    The Edit Subscription pop-up window opens.

    Edit Subscription pop-up window
  3. In the pop-up, select a new Expiration Date.

    A calendar tool opens with which you can select a new expiration date.

    Expiration Date calendar tool
  4. Click Apply to save the new date.

  5. Click Save to save the configuration and close the pop-up.

Editing the Associated AutoShip

For every Service, an associated AutoShip record is created. After editing a Service expiration date, you’ll need to edit the expiration date of the associated AutoShip.

Under the Autoships tab:

  1. locate the Service’s AutoShip record.

  2. Click the Change button.

    You navigate to the Edit Autoship page.

  3. On the page, edit the Start field to match your new expiration date.

    Edit Start field
  4. Click Save Changes.

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