Dealing with the Sad Robot Error

While using Corporate Admin, you may have come across an error page that looks like the following:

Sad Robot

Internally dubbed the “Sad Robot”, this page can display for various reasons, such as a 404 not found or 503 internal server error.

What you may not know about this page is that it contains hidden details about the cause of the error.

  • If you hover your mouse on the white space below the image, your mouse cursor will turn to a pointer.
  • If you click on this area, a “stack trace” will appear.
Hidden area

If you want to report your error to our Customer Care team, this stack trace is beneficial to include in your message; it helps us track down the source of the error. From there, we can provide you the most accurate response.

So to recap, if the Sad Robot appears:

  1. Click the white space to reveal the stack trace.
  2. Copy the stack trace.
  3. Contact Customer Care, and include the copied stack trace in your message.
Was this article helpful?
0 out of 0 found this helpful
Previous Next



Please sign in to leave a comment.