Problem

Added banners are not displaying in the eCommerce Shop.

Solution

Admin: eCommerce Admin
Page: Company Settings > Settings
URL: [CLIENTID].retailadmin.directscale.com/#/CompanySettings
Permission: Admin Settings

If banners have been configured correctly but are not displaying where they should, it’s possible they haven’t been enabled.

On the Company Settings > Settings page:

1. Click the Home section to expand it.

   

2. Here, you can click the banner and bannerSecondary toggles to enable the Primary homepage slide-show and the Secondary 2x2 content block. Click the Save button.

   

   

3. Click the Product section and click the banner toggle to enable the Products slide-show on the Products page.

   

   

4. Click the Save button.

The banners now appear in their proper places.

Related Articles

• Adding eCommerce Shop Banners
• eCommerce Admin Company Settings Guide