The Home > Community widget is used for posting to the Web Office Community page.

What We’ll Cover

• Using the Widget
  • Attaching an Image
  • Viewing a Post
  • Commenting on a Post
  • Liking a Post/Comment
  • Deleting a Post/Comment
• Managing Web Office Community Blocked Words and Phrases
  • Finding the Page
  • Adding Blocked Words and Phrases
  • Flagging Content as Inappropriate
• Setting Up Flagged Content Notification

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Using the Widget

The Community widget offers a feed of the most recent Community posts.

To add a post:

1. Click the Add a post… field.

   

2. Enter post content.

3. Click the POST button.

The new post appears at the top of the feed.

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Attaching an Image

You can attach an image to a new post:

1. Click the icon.

2. Select an image file (PNG, JPEG, TIF, etc.) from your computer and click Open.

   

   The image attaches to the post.

   

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Viewing a Post

The widget shows the last three community posts in the feed.

If the post is greater than 75 characters, then a READ MORE.. link appears.

Click the post content to view the post.

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Commenting on a Post

1. Click the icon or the post content to view the post.
2. Enter your comment in the Add a comment field.
3. Click POST COMMENT.

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Liking a Post/Comment

Click the icon in a post or comment to like the content.

Hovering over the icon displays the other associate’s who liked the post.

To unlike a post, click the icon again.

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Deleting a Post/Comment

Associate’s can delete their own posts and comments by clicking the icon.

There’s no confirmation for deleting posts or comments, so be sure before you attempt.

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Managing Web Office Community Blocked Words and Phrases

The Community page provides you the ability to monitor flagged content and enter blocked words and phrases for the Community page in the Web Office.

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Finding the Page

In Web Office Admin, navigate to: Content Management > Community.

[CLIENTID].admin.directscale.com/#/Community

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Adding Blocked Words and Phrases

You can enter any blocked words or phrases that may promote false advertising or go against business rules. Common blocked words might include “cancer”, “cure”, or any vulgar words.

In the Blocked Words and Phrases box, enter any restricted words separated by commas. By entering blocked words or phrases, the associates won’t be able to use them when posting in the Community. The associate will receive a prompt to that shows which words are blocked.

1. In the Community page, click in to the Block Words and Phrases textbox.

   

2. Type your restricted words and/or phrases, each separated by comma.

   

3. When finished, click SAVE.

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Flagging Content as Inappropriate

When a comment or post in the Web Office Community is questionable to associates, it can be flagged and sent to you for review. This section will only appear when there is content that needs to be reviewed. The flagged content will stay in the Community until deleted.

In Web Office Admin, the Flagged Content displays the content being marked as inappropriate.

1. Click UNFLAG to clear the content. The post will remain in the Web Office Community.
2. Click DELETE to delete the post from the Community if it is found to be offensive or against business ethics.

If there are additional comments made by associates on the post being deleted, they will all be deleted as well. If a comment is being deleted from a post, the initial post will stay but the comment will be deleted.

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Setting Up Flagged Content Notification

A notification will be sent when content is flagged requesting moderation.

1. The email that this notification is sent to is set by navigating to: Advanced Settings > Settings.

   

2. Then expand the Community section.

   

3. Enter the email address in the Abuse Email field, and click SAVE.