Once you’ve generated an RMA for a return, it’s now in the associate’s/customer’s hands to ship the item back to the warehouse. Once the item is shipped, the customer/associate can provide you a tracking number for the shipment. When you receive the tracking number, you can enter it in the order’s Detail page and mark the order as Shipped.
What We’ll Cover
Locating the Order
In Corporate Office, to find an order’s Detail page, there are several methods:
- On the Find Associate page, you can click the dropdown next to the search bar and select Orders. The page becomes the Find Orders page, where you can search by order number.
- If you are on an associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
- Alternatively, you can find orders from the Sales section. Click the Orders tab. On the Orders page, you can select the period, country; and search by order number, name, and associate ID.
Whichever method you use to find the order, in order to navigate to the order’s Detail page, you click the Order Number link.
Changing the Status to Shipped
In the order’s Detail page, click Mark Shipped.
The Mark RMA Shipped pop-up window opens.
In the pop-up, enter the returned shipment’s Tracking Number.
Click Mark Shipped, when finished.
The pop-up closes, and RMA status updates to Shipped.
The Mark Shipped button changes to the Mark Received button.
Return to this page once the return shipment has been received.