Marking the Return as Shipped

Admin: Corporate Admin
Page: Sales > Orders > Order Detail
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/OrderDetail?order=[ORDER_NUMBER]&id=[ASSOCIATE_ID]
Permission: EditAssociateOrder()

Once you’ve generated an RMA for a return, it’s up to the Associate to ship the item back. Once the item is shipped, the Associate should provide you the shipment’s tracking number. When you receive the tracking number, you can enter it in the order’s Detail page and mark the order as "Shipped".

On the order’s Detail page:

  1. Locate the RMA section.

  2. Click Mark Shipped.

    Marked Shipped button

    The Mark RMA Shipped pop-up window opens.

    Mark RMA Shipped pop-up window
  3. In the pop-up, enter the returned shipment’s Tracking Number.

  4. Click Mark Shipped.

    The pop-up closes, and RMA status updates to "Shipped".

    Shipped status

The Mark Shipped button changes to the Mark Received button.

Mark Received button

Return to this page once you receive the return shipment.

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