If you have received the return from the customer, you can now change the return’s status to Received in the order’s Detail page.
What We’ll Cover
Locating the Order
In Corporate Office, to find an order’s Detail page, there are several methods:
- On the Find Associate page, you can click the dropdown next to the search bar and select Orders. The page becomes the Find Orders page, where you can search by order number.
- If you are on an associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
- Alternatively, you can find orders from the Sales section. Click the Orders tab. On the Orders page, you can select the period, country; and search by order number, name, and associate ID.
Whichever method you use to find the order, in order to navigate to the order’s Detail page, you click the Order Number link.
Marking the Order Received
In the expanded RMA section, click the Mark Received button to go to the Receive RMA Order page.
In the Receive RMA Order page, enter the Quantity (Qty) Received.
In the Qty Damaged field, enter the amount of items that were return damaged, if applicable.
In the Port Charges field, enter the amount of any port charges for the return, if applicable.
Select the currency, if different that US Dollars (USD).
Click Process Receiving, when finished.
You are redirected back to the order’s Detail page.
Now that the RMA items have been received, the order can be refunded.