If you have received the customer’s return, you can change the return’s status to “Received” on the order’s Detail page.
What We’ll Cover
Locating the Order
In Corporate Office, To find an order’s Detail page, there are several methods:
- You can click the dropdown next to the search bar and select Orders on the Find Associates page. The page becomes the Find Orders page, where you can search by order number.
- If you are on an Associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
- Or, you can find orders from the Sales section. Click the Orders tab. You can select the period, country, and search by the order number, name, and Associate ID on the Orders page.
Whichever method you use to find the order, to navigate to the order’s Detail page, you click the Order Number link.
Marking the Order Received
Locate the RMA section.
Click the Mark Received button.
You navigate to the Receive RMA Order page
In the Receive RMA Order page, enter the Quantity (Qty) Received.
Enter the Quantity (Qty) Damaged in the return, if applicable.
In the Port Charges field, enter the amount of any port charges for the return, if applicable.
Select the currency, if different than US Dollars (USD).
Click Process Receiving.
You navigate back to the order’s Detail page.
Tip: You can also use the Receiving page to receive RMAs. Learn more in Receiving Inventory
Now that the RMA items have been received, you can refund the order.