In an order’s Detail page you can edit the commission, cancel the order, move the order to another associate, print the invoice, and resend the order receipt. This guide will show you the steps involved in changing an order’s status to Shipped.
What We’ll Cover
Finding the Page
In Corporate Office, To find an order’s Detail page, there are several methods:
- In the Find Associate’s page, you can click the dropdown next to the search bar and select Orders. The page becomes the Find Orders page, where you can search by order number.
- If you are on an associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
- Alternatively, you can find orders from the Sales section. Click the Orders tab. In the Orders page, you can select the period, country; and search by order number, name, and associate ID.
Whichever method you use to find the order, in order to navigate to the order’s Detail page, you click the Order Number link.
Important: An order can only be marked Shipped if it has a Paid status.
Checking the Shipment Details
In a Paid order’s Detail page, scroll down to the Packages section.
Click the arrow to expand the section, if collapsed
In the Packages section, check the details of the shipment, such as the Shipping Method, Warehouses, and Shipping Address.
If there are any details that need to change, click the Edit button to navigate to the Edit Package page.
Otherwise, continue to the next section.
Changing the Status
If the details of the shipment are set, then click the Mark Shipped button.
The Mark Package Shipped pop-up window opens.
In the pop-up, enter the shipment’s Tracking Number, if available.
Click the Mark Shipped button to confirm the shipment.
The pop-up closes and the order’s status changes to Shipped. The customer will receive a shipping confirmation email with the package’s tracking number.
If an order has more than one package, and not all the packages are shipped, the order’s status will be labeled Partially Shipped. For more info see Package Group in: Configuring Inventory Item Data.