On an order’s Detail page, you can change the order status to “Shipped”.
What We’ll Cover
Finding the Page
In Corporate Office, To find an order’s Detail page, there are several methods:
On the Find Associates page, you can click the dropdown next to the search bar and select Orders.
The page becomes the Find Orders page, where you can search by order number.
If you are on an Associate’s Detail page, you can click the Order History tab. Select the period, if necessary, and find the order in the list.
Or, you can find orders from the Sales section. Click the Orders tab.
On the Orders page, you can select the period, country; and search by an order number, name, and Associate ID.
Whichever method you use, click the Order Number link.
Important: You can only mark an order “Shipped” if it has a “Paid” status.
Checking the Shipment Details
In a “Paid” order’s Detail page, scroll down to the Packages section.
Check the shipment details, such as the Shipping Method, Warehouses, and Shipping Address.
If any details need to change, click the Edit button to navigate to the Edit Package page.
Otherwise, you can change the status.
Changing the Status
If the details of the shipment are set, click the Mark Shipped button.
In the pop-up, enter the Carrier delivering the shipment.
Enter the Tracking Number, if available.
Click the Mark Shipped button to confirm the shipment.
The pop-up closes, and the order status changes to “Shipped”. The customer will receive a shipping confirmation email with the tracking number.
Note: If all an order’s packages haven’t shipped, the order status will be “Partially Shipped”. For more info, see Package Group in Configuring Inventory Item Data.
The following fields update with a “Shipped” status:
- Ship By Date is now labeled as Date Shipped. Displays the date you changed the package status.
- Carrier and Tracking display information added in the Mark Package Shipped pop-up.