Enabling/Disabling Commission Clawbacks

Admin: Corporate Admin
Page: Administration > Advanced Settings > Commission
URL: [CLIENTID].corpadmin.directscale.com/Settings?category=Commission
Permission: ViewAdministration(), ViewAdvancedSettings()

Clawbacks reverse any commissions paid to Associates, and they occur when an order is refunded after its commission period is closed. Clawbacks are not tied to a commission period; they refund as a negative payment right when the order is refunded.

When a Clawback occurs, the system checks the commission amount paid to the Associate for the order and removes that amount with a Clawback note from their next commission check. This note will show as a negative amount on the Web Office Pay History page:

Web Office Pay History page

To enable/disabling Clawbacks:

  1. In Corporate Admin, navigate to: Administration > Advanced Settings > Commissions.

  2. Locate the Order Clawbacks section.

  3. Ensure the Disable Order Clawbacks checkbox is unchecked.

    Check the box to disable.

    Order Clawbacks section
  4. Click the Save Changes button.

Important: If Clawbacks are disabled, they will not perform for refunds retroactively even if Clawbacks are enabled after the refunds are made.

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