Enabling/Disabling Commission Clawbacks

Admin: Corporate Admin
Page: Administration > Advanced Settings > Commission
URL: [CLIENTID].corpadmin.directscale.com/Settings?category=Commission
Permission: ViewAdministration(), ViewAdvancedSettings()

Clawbacks reverse any commissions paid to Associates, and they occur when an order is refunded after its commission period is closed. Clawbacks are not tied to a commission period; they refund as a negative payment right when the order is refunded.

When a Clawback occurs, the system checks the commission amount paid to the Associate for the order and removes that amount with a Clawback note from their next commission check. This note will show as a negative amount on the Web Office Pay History page:

Web Office Pay History page

To enable/disabling Clawbacks:

  1. In Corporate Admin, navigate to: Administration > Advanced Settings > Commissions.

  2. Locate the Order Clawbacks section.

  3. Ensure the Disable Order Clawbacks checkbox is unchecked.

    Check the box to disable.

    Order Clawbacks section
  4. Click the Save Changes button.

  If Clawbacks are disabled, they will not perform for refunds retroactively even if Clawbacks are enabled after the refunds are made.
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