Admin: Corporate Admin
Page: Administration > Advanced Settings > Commission
Permission: ViewAdministration(), ViewAdvancedSettings()
Clawbacks reverse any commissions paid to Associates, and they occur when an order is refunded after its commission period is closed. Clawbacks are not tied to a commission period; they refund as a negative payment right when the order is refunded.
When a Clawback occurs, the system checks the commission amount paid to the Associate for the order and removes that amount with a Clawback note from their next commission check. This note will show as a negative amount on the Web Office Pay History page:
To enable/disabling Clawbacks:
In Corporate Admin, navigate to: Administration > Advanced Settings > Commissions.
Locate the Order Clawbacks section.
Ensure the Disable Order Clawbacks checkbox is unchecked.
Check the box to disable.
Click the Save Changes button.
Important: If Clawbacks are disabled, they will not perform for refunds retroactively even if Clawbacks are enabled after the refunds are made.