Customers have complained that they have not received the inventory item they ordered. We’ve checked the pack slips with the third-party logistics provider and confirmed the item had not been pushed through.
You can find one potential solution to this issue in the inventory item’s Data tab:
- Navigate to the item’s Detail page.
- Select the Data tab.
- Locate the Requires Shipping setting and select Yes.
If you set Requires Shipping to No, then the item will not ship.