Generating a Return Merchandise Authorization (RMA) in Corporate Admin

Admin: Corporate Admin
Page: Sales > Orders > Order Detail
URL: [CLIENTID].corpadmin.directscale.com/Corporate/CRM/OrderDetail?order=[ORDER_NUMBER]&id=[ASSOCIATE_ID]
Permission: ReturnOrder()

Once an Associate requests to return their order, you can generate a Return Merchandise Authorization (RMA) for them in Corporate Admin.

In the order’s Detail page:

  1. Click the Generate RMA button.

    Generate RMA button

    The Generate RMA pop-up window opens.

  2. In the pop-up, select the Item(s) to be returned.

    Item selection checkbox
  3. Enter the Quantity to be returned, if necessary.

  4. Type the Reason for the return in the field.

  5. Click Generate RMA.

The pop-up closes, and the order status changes to “Processing RMA”.

Processing RMA status
  1. Scroll down to the RMA section, and click the arrow to expand the section, if necessary.

    RMA section

    The RMA section expands, showing the details and status of the RMA. The Associate will ship the items in the order back to the company or warehouse. When the order arrives, you can “receive” it.

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