Admin: Corporate Admin
Page: Sales > Orders > Order Detail
Once an Associate requests to return their order, you can generate a Return Merchandise Authorization (RMA) for them in Corporate Admin.
In the order’s Detail page:
Click the Generate RMA button.
The Generate RMA pop-up window opens.
In the pop-up, select the Item(s) to be returned.
Enter the Quantity to be returned, if necessary.
Type the Reason for the return in the field.
Click Generate RMA.
The pop-up closes, and the order status changes to "Processing RMA".
Scroll down to the RMA section, and click the arrow to expand the section, if necessary.