Associates subscribe to certain products or services in the eCommerce Shop or Web Office Store. An Admin user can create a subscription for an Associate in the Corporate Shop. To test that your subscriptions are working, create a test order in the various stores.

For a full guide on the order process, see Creating and Testing Orders

What We’ll Cover

• Creating a Test Subscription
• Troubleshooting
  • Subscriptions Not Renewing After Expiration Date

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Creating a Test Subscription

The basic steps to purchasing a subscription are the same as any inventory item:

1. Locate the subscription SKU in the shop.

2. Add it to the cart.

   

3. Checkout and place the order.

   

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Troubleshooting

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Subscriptions Not Renewing After Expiration Date

If you have an issue with subscriptions not auto-renewing after they expire, check the CRM_ServiceItems table configuration.

The CRM_ServiceItems table stores much of the data that make subscriptions work. This table provides a connection between a subscription and an item.

Without this mapping, the system won’t create for an Associate, nor will they renew.

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Using the Data Editor, check if there is an entry for the item in question.

1. Select the Visual tab.
2. Search for and select the CRM_ServiceItems table.
3. Click Filters.

   1. Select the ItemID Column.

   2. Select the equals (=) Operator.

   3. Enter the item’s Item ID in the Value field.

      You can find the Item ID on the Inventory Items > Item Detail page.
      

   4. Click Get Data.

      Ensure that the entry is configured correctly.

      Or, under the SQL tab, you can enter the following to query the same data:

      SELECT * FROM CRM_ServiceItems
      WHERE ItemId = [Item ID]

      Replace [Item ID] with the item in question’s Item ID.