Associates subscribe to certain products or services in the eCommerce Shop or Web Office Store. An Admin user can create a subscription for an Associate in the Corporate Shop. To test that your subscriptions are working, create a test order in the various stores.
For a full guide on the order process, see Creating and Testing Orders
What We’ll Cover
Creating a Test Subscription
The basic steps to purchasing a subscription are the same as any inventory item:
Locate the subscription SKU in the shop.
Add it to the cart.
Checkout and place the order.
Subscriptions Not Renewing After Expiration Date
If you have an issue with subscriptions not auto-renewing after they expire, check the CRM_ServiceItems table configuration.
The CRM_ServiceItems table stores much of the data that make subscriptions work. This table provides a connection between a subscription and an item.
Without this mapping, the system won’t create for an Associate, nor will they renew.
Using the Data Editor, check if there is an entry for the item in question.
- Select the Visual tab.
- Search for and select the CRM_ServiceItems table.
- Click Filters.
Select the ItemID Column.
Select the equals (=) Operator.
Enter the item’s Item ID in the Value field.
You can find the Item ID on the Inventory Items > Item Detail page.
Click Get Data.
Ensure that the entry is configured correctly.
Or, under the SQL tab, you can enter the following to query the same data:
SELECT * FROM CRM_ServiceItems WHERE ItemId = [Item ID]
[Item ID]with the item in question’s Item ID.