Full Access User Can't Access Admin Pages


I am a new Admin user whose company has granted me the Full Access Role. However, when I log in to eCommerce Admin, I don’t see all the pages.

Restricted eCommerce Admin

If I’m a Full Access user, why can’t I see those pages?


Contact your corporate Administrator to have them select you for a proper Role in Web Office Admin. Access Roles have to be set in both Corporate Admin and Web Office Admin by an Administrator-level user. These permissions affect eCommerce Admin.

Users and Roles page

The new Admin user flow is:

  1. The Corporate Administrator creates the new user in Corporate Admin.

  2. The Corporate Administrator then shares the username/password with the new user.

  3. The new user logs in to Web Office Admin via [CLIENTID].admin.directscale.com.

  4. The Corporate Administrator then opens Web Office Admin > Administration > Users and Roles:

    1. They locate the new user.
    2. Assigns them a relevant Role.
  5. The new user now has proper access to the Corporate Admin, Web Office Admin, and eCommerce Admin.

  6. The new user changes their password.

Related Articles

Was this article helpful?
0 out of 0 found this helpful
Previous Next



Please sign in to leave a comment.